MOD I VOCAB 4th Edition 2021 version (click to download)

 

CDAMP Module I VOCABULARY WORKSHEET

VOCABULARY WORKSHEET:  Using Delmar’s Dental Assisting, A Comprehensive Approach, by Phinney & Halstead, 4th Edition, Chapters: 2, 28, 3, 36, 14, define the following terms:

CDAMP Module I “Communication in the Dental Office”

SECTION 1 – COMMUNICATION SKILLS, Chapter 2

Psychology:

Paradigm:

Communication:

Sender:

Message:

Channel:

Receiver:

Feedback:

Listening skills:

Telephone listening:

Baby Boomers:

Generation “X”:

Generation “Y”:

Nonverbal communication:

Body language:

Territoriality/Spatial Relation:

Posture & Position:

Facial expression:

Gestures: 

Perception: 

Maslow’s Hierarchy of Needs: 

Physiological:

Safety:

belonging/love:

prestige/esteem:

self-actualization:

Defense Mechanism: 

Culture:

Ethnicity: 

Race:

Multicultural interaction:

 

SECTION 2 – PATIENT MANAGEMENT, Chapter 28

Pedodontics: 

General behavior Characteristics of Children at ages:

Two (2) – six (6) years overall:

Two (2) – four (4) years: 

Four (4) – six years (6):

Six (6) – twelve (12) years overall:

Six (6) – nine (9) years:

Nine (9) – twelve years (12):

Patient management:

Subjective fear: 

Objective fear: 

“Tell, Show, Do”: 

Voice control:

Distraction: 

Nonverbal communication:

Modeling: 

Positive reinforcement: 

Gentle restraints: 

“Hand over the mouth”: 

Mild sedation: 

General anesthesia: 

Role of the parent/guardian

 

SECTION 3-DENTAL ETHICS & JURISPRUDENCE, Chapter 3

Dental jurisprudence:

Ethics: 

Stare decisis: 

Common Law: 

Civil Law: 

Criminal Law: 

Defendant: 

Plaintiff: 

Dental Practice Act: 

Expanded functions: 

State Board of Dentistry: 

Reciprocity: 

Doctrine of Respondent Superior: 

General supervision: 

Direct supervision: 

DANB:

Certification/Licensure/Registration: 

Contract:

Expressed:

Implied:

Agent: 

Res gestae: 

Breach of contract: 

Abandonment: 

Due care: 

Malpractice: 

Negligence: 

Tort:

Assault: 

Battery:

Defamation of Character:

Libel:

Slander:

Fraud: 

Good Samaritan Law: 

CAPTA: 

Americans with Disabilities Act: 

Dental Records:

Informed consent:

Implied consent: 

Subpoena: 

Statute of Limitations:

Ethics: 

HIPAA:

CDT code set: 

Direct providers/covered entities: 

Indirect providers/business associates:

PHI/protected health information: 

Rights of individuals to their dental records: 

HIPAA Privacy Kit: 

Office Manual: 

Staff training and review: 

Consequences of violating Patients’ Rights to Privacy:

Code of Professional Conduct: 

 

CDAMP Module I VOCABULARY WORKSHEET (Chapters 36 & 14)

SECTION 4 – PATIENT RECORDS & COMPUTER USE

Accounts receivable: 

Accounts payable: 

Certified mail: 

Registered mail: 

12 Basic Telephone Techniques: 

5 parts of taking a message: 

Leaving a message: 

Answering systems:

Answering services:

Voice-mail:

Fax machines:

electronic mail (e-mail):

            cell phone use:

paging systems:

Computerized business office systems: 

         Hardware: 

         Software: 

Common software applications in the dental office: 

Word processing:

Graphics:

Spreadsheets:

Database management: 

Computer safety: 

Ergonomics:

Infection control for the keyboard: 

Appointment book selection: 

Double booking: 

Appointment book matrix:

Special scheduling concerns: 

Appointment book entry information: 

Down time:

Overtime:

Overlap of time:

Recall system: 

       Computer recall: 

       Advance appointment scheduling: 

       Chronological card file: 

       Color tagged card file: 

Patient chart filing: 

Tickler file: 

Record confidentiality: 

Archival storage:

Daily schedule:

Usual fee: 

Reasonable fee: 

Customary fee: 

Professional courtesy: 

Bookkeeping systems: 

Day sheet: 

End-of-month balancing: 

Monthly billing: 

Payment options:

Truth in Lending Act: 

Credit Report: 

Dental insurance:

Assignment of benefits:

Subscriber: 

Beneficiary: 

Carrier: 

Provider: 

Deductible: 

Primary coverage:

Secondary coverage:

Coordination of benefits (COB): 

Birthday Rule:

Exclusions: 

Predetermination of benefits/ pretreatment estimate:

Capitation Program: 

Contract fee schedule plan: 

Direct reimbursement plans:

Managed Care plans: 

Schedule of benefits: 

Dental service payment options: 

Collection management: 

Fair Debt Collection Practice Act: 

Special collection situations: 

Recording payments:

Deposit slip:

Overhead:

Gross income:

Net income:

Inventory:

Expendable:

Non-expendable:

Shelf life:

Reorder point:

Red flag reorder tag system:

Electronic bar code system:

Packing slip:

Credit:

Backorder:

Supply storage concerns: 

Check register:

Bank statement:

Reconciling a bank statement:

Non-sufficient funds:

Stop payment:

Petty cash:

Payroll: 

W-4 Form:

FICA:

W-2 Wage and Tax Statement: 

Mobile dental software: 

Web Conferencing:

 

CDAMP Module I VOCABULARY WORKSHEET

SECTION 4:  CHARTING, Chapter 14

Dental chart:

Tooth numbering systems:

Universal Numbering System:

Federation Dentaire Internationale (FDI):

Palmer System: 

G.V. Black Cavity Classification:

Class I:

a.

b.

c.

Class II:

Class III:

Class IV:

Class V:

Class VI:

Tooth surfaces: 

Abbreviations to use in charting:

I:

M:

D:

B:

O:

F:

MOD:

OB:

DO:

MO:

MI:

DI:

LI:

DL:

MODBL:

Basic terms used in charting:

Abscess:

Bridge:

Abutment:

Pontic:

Cantilever bridge:

Maryland bridge: 

Crown:

Denture:

Partial Denture:

Complete Denture:

Diastema:

Drifting: 

Over-erupted:

Gold foil:

Incipient decay: 

Mobility:

Overhang:

Periodontal pocket:

Restoration:

Root canal:

Sealant:

Impaction:

Extraction:

Dental Implant: