1-CDAMP Mod I Overview (click to download)
CDAMP MODULE I. OVERVIEW
(Communication in the Dental Office – BSH-9195)
OBJECTIVES: “COMMUNICATION IN THE DENTAL OFFICE”
- Verbal & Nonverbal Communication
- Patient Management
- Dental Ethics & Jurisprudence
- Patient Records
- Charting
- Computer Use
A. “VERBAL & NONVERBAL COMMUNICATION”
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- Identify differences between verbal and nonverbal communication
- Describe the importance of patient-dental team relationships
- Describe proper telephone courtesy
- List information taken in a message
- Discuss how to give a good first impression to your patients
- Identify marketing ideas for a dental practice
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B. “PATIENT MANAGEMENT”
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- Identify patient needs
- Describe patient management techniques
- Discuss how to handle incoming calls
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C. “DENTAL ETHICS & JURISPRUDENCE”
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- Define the Dental Practice Act and explain what it covers
- Compare civil law with criminal law
- Identify who oversees the Dental Practice Act and how dental licensure is obtained
- Define scope of practice
- Give examples of malpractice and torts
- Define fraud and services that can be given under the Good Samaritan Law
- Identify four areas of the Americans with Disabilities Act
- Describe the responsibilities of the dental team in regard to dental records, confidentiality, implied and informed consent, subpoenas, and the statute of limitations
- Define ethics and what principle of ethics are related to the field of dentistry and how they are followed
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D. “PATIENT RECORDS”
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- Identify equipment needed for records management
- Explain ways to accomplish effective patient scheduling
- Describe types of recall systems and their purpose
- Define key terms regarding dental insurance coverage
- Explain the importance of patient confidentiality
- Define key terms regarding accounts receivable
- Identify accounts payable expenses for a dental practice
- Define terms related to inventory control
- Define terms related to payroll
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E. “CHARTING”
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- Identify various numbering systems used to identify individual teeth
- Identify symbols and abbreviations used in charting conditions and restorations of the teeth
- Define and demonstrate placement of cavity classifications on a tooth diagram
- Define related terminology
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F. “COMPUTER USE”
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- Give examples of how computers may be used in a dental office
- Explain ways to manage data by computer
- Explain the importance of ergonomics at a computer workstation
- Identify computerized and manual systems for management of patient accounts
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