1-CDAMP Mod I Overview (click to download)

 

CDAMP MODULE I. OVERVIEW 

(Communication in the Dental Office – BSH-9195)

OBJECTIVES:  “COMMUNICATION IN THE DENTAL OFFICE”

  1. Verbal & Nonverbal Communication
  2. Patient Management
  3. Dental Ethics & Jurisprudence
  4. Patient Records
  5. Charting
  6. Computer Use

A. “VERBAL & NONVERBAL COMMUNICATION”

      • Identify differences between verbal and nonverbal communication
      • Describe the importance of patient-dental team relationships
      • Describe proper telephone courtesy
      • List information taken in a message
      • Discuss how to give a good first impression to your patients
      • Identify marketing ideas for a dental practice

B. “PATIENT MANAGEMENT”

      • Identify patient needs
      • Describe patient management techniques
      • Discuss how to handle incoming calls

C. “DENTAL ETHICS & JURISPRUDENCE”

      • Define the Dental Practice Act and explain what it covers
      • Compare civil law with criminal law
      • Identify who oversees the Dental Practice Act and how dental licensure is obtained
      • Define scope of practice
      • Give examples of malpractice and torts
      • Define fraud and services that can be given under the Good Samaritan Law
      • Identify four areas of the Americans with Disabilities Act
      • Describe the responsibilities of the dental team in regard to dental records, confidentiality, implied and informed consent, subpoenas, and the statute of limitations
      • Define ethics and what principle of ethics are related to the field of dentistry and how they are followed
D. “PATIENT RECORDS”
      • Identify equipment needed for records management
      • Explain ways to accomplish effective patient scheduling
      • Describe types of recall systems and their purpose
      • Define key terms regarding dental insurance coverage
      • Explain the importance of patient confidentiality
      • Define key terms regarding accounts receivable
      • Identify accounts payable expenses for a dental practice
      • Define terms related to inventory control
      • Define terms related to payroll

E. “CHARTING”

      • Identify various numbering systems used to identify individual teeth
      • Identify symbols and abbreviations used in charting conditions and restorations of the teeth
      • Define and demonstrate placement of cavity classifications on a tooth diagram
      • Define related terminology

F. “COMPUTER USE”

      • Give examples of how computers may be used in a dental office
      • Explain ways to manage data by computer
      • Explain the importance of ergonomics at a computer workstation
      • Identify computerized and manual systems for management of patient accounts