CDAMP MODULE I

“Communication in the Dental Office”

VOCABULARY WORKSHEET

Using Delmar’s Dental Assisting, A Comprehensive Approach, by Phinney & Halstead, 5th Edition, Chapters 2, 3, 14, 17, 29 & 40, define the following terms:

SECTION 1 - COMMUNICATION SKILLS, Chapter 2

Psychology –

Paradigm –

Communication –

Components of Communication –

Encoding -

Listening skills –

Telephone listening –

Body Language/ Non-verbal Communication –

Dental Phobia -

Baby Boomers –

Generation “X” –

Generation “Y” –

Generation Z –

Stress in the Dental Office –

Conflict Resolution –

Maslow’s Hierarchy of Needs –

Multicultural interaction –

CDAMP MODULE I

SECTION 2 – Chapter 29 & Chapter 17

Pediatric Dentistry –

Behavior Management -

General behavior Characteristics of Children at ages:

Two – six years overall –

Two – four years –

Four – six years –

Six - twelve years overall –

Six – nine years –

Nine – twelve years –

Maturation –

Chronological age –

Mental age –

Emotional age -

Subjective fear –

Objective fear –

Language Techniques -

“Tell, Show, Do” –

Voice control –

Distraction –

Nonverbal communication –

Modeling –

Positive reinforcement –

Gentle restraints –

“Hand Over the Mouth” (HOM) –

Mild sedation –

General anesthesia –

Role of the parent/guardian –

Patients with Special Needs:

Child patient –

Senior patient –

Pregnant patient –

Hearing-impaired or blind patient –

Patient in wheelchair or with walker –

Non- English speaking patient -

CDAMP MODULE I SECTION 3 – Chapter 3

Dental jurisprudence –

Ethics –

Stare decisis –

Common Law -

Civil Law –

Criminal Law –

Defendant –

Plaintiff –

Dental Practice Act –

Expanded functions –

State Board of Dentistry -

Reciprocity –

Doctrine of Respond eat Superior –

General supervision –

Direct supervision –

DANB –

Certification /Licensure /Registration –

Contract –

Expressed –

Implied –

Agent -

Res gestae –

Breach of contract –

Abandonment –

Due care -

Malpractice –

Negligence –

Tort -

Assault –

Battery –

Defamation of Character –

Libel –

Slander –

Fraud –

Good Samaritan Law –

CAPTA –

Emotional abuse –

Domestic violence –

Elder abuse -

Americans with Disabilities Act –

Dental Records -

Informed consent –

Implied consent –

Subpoena –

Statute of Limitations –

Ethics –

HIPAA –

CDT code set –

Direct providers/covered entities –

Indirect providers/business associates –

PHI/protected health information –

Rights of individuals to their dental records –

HIPAA Privacy Kit –

Office Manual –

Staff training and review –

Consequences of violating Patients’ Rights to Privacy –

Code of Professional Conduct -

CDAMP MODULE I SECTION 4 – Chapters 40 and 14

Accounts receivable –

Accounts payable –

Certified mail –

Registered mail –

12 Basic Telephone Techniques -

5 parts of taking a message –

Leaving a message -

Answering systems –

answering services –

voice-mail –

fax machines –

electronic mail (e-mail) –

cell phone use –

paging systems -

Computerized business office systems –

Hardware –

Software -

Common software applications in the dental office:

Word processing –

Graphics –

Spreadsheets –

Database management –

Computer safety –

Ergonomics –

Infection control for the keyboard -

Appointment books –

Double booking –

Appointment book matrix –

Special scheduling concerns –

Computer Scheduling -

Appointment book entry information –

Down time –

Overtime –

Overlap of time –

Recall system –

Computer recall –

Advance appointment scheduling –

Chronological card file –

Color tagged card file –

Patient chart filing –

Tickler file –

Record confidentiality -

Archival storage –

Electronic Record Keeping -

Paperless Dental Practice –

Daily schedule –

Usual fee –

Reasonable fee –

Customary fee –

Professional courtesy –

Daily Schedule -

Bookkeeping systems –

Pegboard –

Computerized Account Management System -

Bank Deposits -

End-of-month balancing -

Monthly billing –

Payment options –

Truth in Lending Act –

Credit Report -

Dental insurance –

Assignment of benefits –

Subscriber –

Beneficiary –

Carrier –

Provider –

Deductible –

Primary coverage –

Secondary coverage –

Coordination of benefits (COB) –

Birthday Rule –

Exclusions –

Predetermination of benefits/ pretreatment estimate –

Capitation Program –

Contract fee schedule plan –

Direct reimbursement plans –

Managed Care plans –

Schedule of benefits –

Dental service payment options –

Collection management –

Fair Debt Collection Practice Act –

Special collection situations –

Recording payments -

Deposit slip –

Overhead –

Gross income –

Net income –

Inventory –

Expendable –

Non-expendable –

Shelf life –

Reorder point –

Red flag reorder tag system –

Electronic bar code system –

Packing slip –

Credit –

Backorder –

Supply storage concerns –

Check register –

Bank statement –

Reconciling a bank statement –

Non-sufficient funds –

Stop payment –

Petty cash –

Payroll –

W-4 Form –

FICA -

W-2 Wage and Tax Statement -

Mobile dental software –

Web Conferencing -

CDAMP MODULE I SECTION 4 - CHARTING, Chapter 14

Dental chart –

Tooth numbering systems –

Universal Numbering System–

Federation Dentaire Internationale (FDI) –

Palmer System –

G. V. Black Cavity Classification –

Class I –

a.

b.

c.

Class II –

Class III –

Class IV –

Class V –

Class VI –

Tooth surfaces –

Dental surface abbreviations-

I –

M –

D –

B –

O -

F -

MOD –

OB -

DO –

MO –

MI –

DI –

LI –

DL –

MODBL –

Basic terms used in charting:

Abscess –

Bridge –

Abutment –

Pontic –

Cantilever bridge –

Maryland bridge –

Crown –

Denture –

Partial –

Complete –

Diastema -

Drifting –

Over-erupted –

Gold foil –

Incipient decay –

Mobility –

Overhang –

Periodontal pocket –

Restoration –

Root canal –

Sealant –

Impaction –

Extraction –

Dental Implant -